Refund policy

At Saumyani Fashion, customer satisfaction is our top priority. We strive to ensure that every product you receive meets our quality standards. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return if:

  • The product received is damaged, defective, or incorrect.

  • The return request is made within 48 hours of delivery.

  • The product is unused, unworn, and in its original packaging with all tags intact.

Please note that returns will not be accepted if the product shows signs of use, damage caused by the customer, or missing original packaging.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or made-to-order products

  • Products purchased during special sale or clearance offers

  • Items without original tags or packaging

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team within 48 hours of receiving your order.

  2. Provide your order number, product details, and clear images of the issue.

  3. Once the return request is approved, we will guide you through the return shipping process.

Refund Policy

After we receive and inspect the returned item, the refund will be processed if the return is approved.

  • Refunds will be issued to the original payment method used during purchase.

  • The refund process usually takes 5–7 business days after the returned item is received and verified.

Exchange Policy

If you receive a damaged or incorrect product, we may offer an exchange instead of a refund, depending on product availability.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.

  • If the return is requested for any other reason, the shipping charges may be the customer's responsibility.

Cancellation Policy

Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

Need Assistance?

If you have any questions regarding returns or refunds, please feel free to contact our customer support team. We are here to help and ensure that your shopping experience with Saumyani Fashion is smooth and satisfactory.

Saumyani Fashion reserves the right to update or modify this Return & Refund Policy at any time without prior notice.